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1004 Residence Handbook

FAQS

Got Questions? We've Got Answers!

If you’re resident or landlord of 1004 Estates Lagos, please visit the Support Centre. The Frequently asked questions here are for the general public.

  • 1004 BUSINESS PARK- ONE

    Our proposed business park 1 is a mixed use development which will provide the 1004 Community with office space, retail and Boutique Hotel facilities. The location of the estate in the heart of Victoria Island and its Top class utilities create the environment for our focus on living, working, playing innovatively. This building will have state of the art ICT Network and superlative finishes in a very secure and futuristic development.

  • 1004 COMMUNITY MALL & APPARTMENTS

    The thriving residential community that 1004 estate has become, will be the bedrock for the construction of our new community mall and 48 Luxury apartments in a 10 floor high rise building to service our over 4000 residents and create brand new lifestyle standards. The mall comprises several shops, banking halls, food courts, supermarket, offices, 2, 3 and 4 bedroom flats, penthouses, parking spaces and lifts/ escalators.

    This modern showpiece development will redefine the Appeal of the estate to more upscale residents desirous of higher living standards and services in Victoria Island, Lagos.

  • NEW PROJECTS

    1004 Estates is now commencing the next stage of its growth by developing more residential and mixed use/commercial real estate in various locations within the estate, Lagos and Abuja.

  • WHO IS RESPONSIBLE FOR FIXING FAULTS IN MY APPARTMENT?

    1004 ESTATES is responsible for general maintenance and improvement of the administration of the service charge and this generally relates to all issues before the front door of the flat like lifts, sewage treatment, refuse disposal, building and road clearing, drainage maintenance, landscaping, external building repairs, fire fighting, security, swimming pools, water reticulation, tennis court, club houses, facility management fees and administration. 1004 is solely responsible to the piping and electricalsin the flat internal ducts and overhead tanks. Transformer maintenance, dedicated high voltage line maintenance.

    LANDLORDS own and are responsible for the replacement of their internal electrical appliances like air conditioners, water heaters, food waste crushers, extractors. All Landlords are now required to sign up to 1004 unit management with a deposit of N100,000 to expedite 1004 response through the facility managers on their behalf on the maintenance and repairs (excluding replacement) on the above appliances. The deposit comes with an individual account by email showing expenses and work orders executed.

    TENANTS are also responsible for the cost of wear and tear repairs on the flats like doors and knobs, air conditioners maintenance, electrical fixture, water closet and sink malfunctions, malicious damage, internal painting, glass breakages, fire extinguishers maintenance, change of bulbs and other faults arising from wear and tear. Only 1004 Facility managers approved and competent workmen will fix these at approved invoiced costs plus a percentage for laboucharges from a deposited offset from the service charge account payment of the flat. The accounts and work orders are also provided on an individual basis by email.

     

  • 1004 SERVICE CHARGE YEAR

    The service year commences from January 1st – 31st December yearly for all flats and is not based on the date of occupancy. The service charge is payable on empty apartments and new occupants are to clarify with the business office on the status of flats on service charge liability before leasing.

  • WHAT DOES 1004 SERVICE CHARGE COVER?

    The service charge deposit for 1004 Estate and is meant to cover the cost of lifts, generator, daily estate cleaning, refuse disposal, fumigation, street and garden lighting maintenance, transformer maintenance, swimming pool maintenance, club house maintenance, fire fighting equipments maintenance and replacement, lightning protection maintenance, borehole maintenance, estate security, road cleaning, street and drain maintenance, water reticulation, landscaping. MTN telecommunications access charge, admin expenses and facility management fees. These generally are services in the common areas before the front door and don’t extend internally to the apartment where the responsibilities are shared between 1004 estate, The Landlord and occupant. A responsibility matrix is attached for clarity.

    We have also attached a resident handbook to inform you of the operations of the estate and to prescribe the accepted behavior and responsibilities of our residents.

  • WHO IS RESPONSIBLE FOR FIXING MY APPARTMENT FAULTS ?

    1004 ESTATES is responsible for the general maintenance and improvement of the estate under the administration of the service charge and this generally relates to all issues before the front door of the flat like lifts, water treatment, sewage treatment, refuse disposal, building and road cleaning , drainage maintenance. landscaping , external building repairs, fire fighting, security, swimming pools , water reticulation, tennis court, club houses, facility management fees and administration.1004 is solely responsible to the piping and electricalsin the flat internal ducts and overhead tanks. Transformer maintenance, dedicated high voltage line maintenance.

    LANDLORDS own and are responsible for the replacement of their internal electrical appliances like air conditioners, cookers, water heaters, food waste crushers, extractors. All Landlords are now required to sign up to 1004 unit management scheme with a deposit of N100,000 to expedite 1004 response through the facility managers on their behalf on the maintenance and repairs (excluding replacement ) on the above issues. The deposit comes with an individual account by email showing expenses and work order s executed and unutilized portions are rolled over.

    TENANTS are also responsible for the cost of wear and tear repairs on the interior of the flats like doors and knobs ,air conditioners maintenance, electrical fixtures , water closet and sink malfunctions, malicious damage ,internal painting ,glass breakages, fire extinguishers maintenance, change of bulbs and other fault s arising from fair wear and tear. Only Facility managers approved and competent workmen will fix these at approved invoiced costs plus a percentage for labourcharges from a dedicated deposit offset from the service charge account payment of the flat. The accounts and work orders are also provided on an individual basis by email. A schedule is attached for easy reference.

  • WHY IS GENERATOR SERVICE EXPENSIVE?

    Most property occupants in Mainland or Lagos Island on 30 KVA diesel generators will spend between N100,000 -N150,000 monthly alone on diesel for an average of 6 -12 hours daily usage excluding maintenance costs and depreciation.
    People on 3.5 –5 KVA Petrol generators fuel at daily fuel cost of N1,500 i.e. N45,000 monthly for an average of 6 –12 hours use excluding maintenance and depreciation.

    Petrol or diesel users still pay monthly PHCN charges of about N10,000 and above, bringing the monthly total for petrol to N55,000 monthly for 6-12 hours daily supply . The lowest consumption for conservative 1004 residents averages N40 ,000 -N60,000 for very regular 24 hours supply. Sadly the present cost of power is no longer economically viable in view of a 60% rise in diesel costs from N=100 /litreto N=159.

    1004 Estates management costs are severely affected by regular complete daily outages of PHCN power due to faults which average between 2-7 uninterrupted zero supply days. At such times our diesel consumption averages 7000 –8000 litresdaily which is also economically is unsustainable at our present pricing.

  • WHAT ARE THE RULES AND REGULATIONS ON THE ESTATE?

    We have attached a resident handbook to inform you of the operations of the estate and to prescribe the accepted rights and responsibilities of our residents. We have had several violent incidents amongst residents and staff which need to be nipped in the bud by a strong financial sanction of N500,000.

  • WHY IS 1004 SERVICE CHARGE EXPENSIVE?

    Most flat occupants in any part of Mainland Lagos will bear at least N15,000 –N20,000 monthly cost for a local security man, N3000 monthly for LAWMA refuse pickup, neighborhood estate dues N1,800 -N3000 monthly, Estate gate security ( OPC) of N3000 monthly , cleaner of N3000 monthly, LSWC water charge N3500 monthly etc working out to about N35,500 monthly .
    In comparison the service charge deposit of N450,000/unit for 1004 Estate actually works out to N37,500 monthly and is meant to cover the cost of lifts, generators, daily estate cleaning, refuse disposal, fumigation, street and garden lighting maintenance, corridor lighting maintenance, sewage plant maintenance, water treatment plant maintenance, high and low voltage ring maintenance, transformer maintenance, swimming pool maintenance, club house maintenance, fire fighting equipments maintenance and replacement ,lightning protection maintenance, borehole maintenance, estate security, road cleaning, street and drain maintenance, water reticulation, landscaping. MTN telecommunications access charge, admin expenses and facility management fees. The service charge is economically unsustainable for an estate of this size

    Most flat occupants in any part of Mainland Lagos will bear at least
    N15,000 –N20,000 monthly cost for a local security man, N3000 monthly for LAWMA refuse pickup, neighborhood estate dues N1,800 -N3000 monthly, Estate gate security ( OPC) of N3000 monthly , cleaner of N3000 monthly, LSWC water charge N3500 monthly etc working out to about N35,500 monthly .
    In comparison the service charge deposit of N450,000/unit for 1004 Estate actually works out to N37,500 monthly and is meant to cover the cost of lifts, generators, daily estate cleaning, refuse disposal, fumigation, street and garden lighting maintenance, corridor lighting maintenance, sewage plant maintenance, water treatment plant maintenance, high and low voltage ring maintenance, transformer maintenance, swimming pool maintenance, club house maintenance, fire fighting equipments maintenance and replacement ,lightning protection maintenance, borehole maintenance, estate security, road cleaning, street and drain maintenance, water reticulation, landscaping. MTN telecommunications access charge, admin expenses and facility management fees. The service charge is economically unsustainable for an estate of this size